Refund & Returns Policy
1. Change of Mind
Zariyaa does not offer refunds or exchanges for change of mind.
Please choose carefully before completing your purchase.
2. Worn or Used Items
Due to the nature of clothing and hygiene considerations:
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Items that have been worn
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Washed
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Altered
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Damaged after delivery
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Or returned without original tags
Will not be accepted for return.
We reserve the right to assess all returned items.
3. Faulty or Incorrect Items
In accordance with the Australian Consumer Law, customers are entitled to a remedy if a product:
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Has a major defect
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Is significantly different from its description
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Is unfit for its intended purpose
If you believe your item is faulty, please contact us within 7 days of receiving your order with:
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Order number
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Description of the issue
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Clear photos
If the issue qualifies under Australian Consumer Law, we will offer an appropriate remedy, which may include:
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Replacement
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Repair
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Refund
4. Minor Faults
For minor faults, we may offer repair, replacement, or store credit where appropriate.
5. Sale Items
All sale or clearance items are final sale and are not eligible for change-of-mind returns.
Your rights under Australian Consumer Law still apply.
6. Return Process
Approved returns must be sent back within 7 days of approval.
Customers are responsible for return shipping costs unless the item is confirmed faulty.